Terms of service

Please read this information carefully as it contains important information about your rights, obligations, limitations and exclusions that apply to you.

We will do our best to match each of your exact specifications. As our natural hair is 100% virgin human hair and each piece comes from a separate donor, we cannot guarantee the colour or texture of the hair. Our natural hair comes in straight, wavy and curly pattern and the colour will range between a natural 1b and 2. In some cases, we have natural lighter pieces that are available on request but not guaranteed. Please note that refunds and / or exchanges will not be issued by the dissatisfaction of a texture or colour, issues with natural tapering, split ends, shedding or concerns that are typical with natural hair products.


Payment Terms

Payment terms are always 100% in advance. We accept all major credit cards. As soon as you place an order online your credit card will be charged.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different from your shipping address you will be asked to complete a credit card authorisation form and send supporting documentation before shipment is released. If necessary, a representative will contact you shortly after your order.

Order Processing

Our business hours are Monday to Friday 9:30 a.m. to 5:00 p.m. All orders received before 2pm are processed on the same day. Orders placed on weekends will be processed first thing on Monday morning unless it is a holiday. Once processed, typically standard delivery orders are dispatched within 1-4 working days. 

Billing Address / Shipping Address

Venture Hair and Beauty only send parcels to the BILLING ADDRESS. If customers require a parcel to be sent to an alternate address then they would need to submit proof of their Billing Address details with their order. We only accept ID in the form of a bank statement or Government issued ID. 

Product Availability

If a product is out of stock, unavailable or if we are just simply unable to fulfill your order, we will contact you immediately to see if you are interested in receiving a replacement. If a substitution is not acceptable, you may wish to terminate the sale, in which case we will refund the amount charged to your credit card.

Return policy

At Venture Hair and Beauty we maintain a high level of quality assurance. All our hair goes through a rigorous process to ensure you are getting the best quality product possible. All hair orders are thoroughly inspected before shipment. Our main objective is to ensure that you are completely satisfied.

Refunds

If for any reason you would like to return your item(s), you can utilise our 14 day money back guarantee policy. Simply return the hair within 14 days of delivery and we will refund the price of the hair. Please note Venture Hair and Beauty is not responsible for any shipping costs associated with sending, returning orders. All purchases with a discount or purchased in a SALE are final unless there is a fault with the products. 

You will not be able to return any items after 14 days of receiving your order.

We will not accept any merchandise that has been used or altered (brushed, combed, picked, coloured, cut or washed) in any way or products that have been removed from the cable ties.  According to the Health and Safety Regulation you cannot return human hair products that have been used. This includes removing the hair from the bundle. We adhere to strict policies regarding the return of hair, hygiene concerns and the law. Please return the item in its original condition and resalable condition.

Once your product has been received, it will be examined thoroughly. If the product has been returned unused and is in its original condition, we will process your refund.  Please note that refunds can take up to 7 working days to show on your bank statement (dependent on your banks processing times)

Exchanges

Occasionally, Venture Hair and Beauty, at its sole discretion, may exchange products or portions of a product under the following conditions: 

Applications must be made within 14 days of receiving the product (s). 

Any exchange request after 14 days will not be accepted. 

We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut or washed) in any way. According to the Health and Safety Regulations, you cannot return human hair products that have been used. This includes removing the hair from the cable ties. We adhere to strict policies regarding the return of hair, hygiene concerns and the law. Please return the item in its original condition and resalable condition. 

To process an exchange, the desired product would be sent back at your expense. We suggest you send through a carrier that provides tracking information and delivery confirmation since we will not be responsible for lost packages. Once your product has been received, it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value. 

Please note, customers will be required to cover the difference if exchanged for a greater value and also the shipping costs.

Please be advised, exchanged items are usually shipped within 1-4 working days upon receipt of shipping payment. 

Replacements

If you feel you have received a defective, we want to hear from you! 
We take all feedback seriously and for us to fully investigate your complaint we will need to see the product in its entirety to establish the cause of your concerns as they could be down to various reasons. 

You must contact us within fourteen (14) calendar days after receipt of the merchandise. A customer service representative will provide the client with instructions for the return of all the products in question in order for us to fully investigate your concerns.  Please note that images are not acceptable for us to conduct an investigation so will need the product back in its entirety.

Customers will be responsible for paying the costs associated with returning the item/s back. If Venture Hair and Beauty verifies that the product is defective in some way, we will then refund or replace the item.

Once we receive the product back, an investigation will be launched immediately and we will come back to you with our evaluation within up to 5 days.